COVID-19 travel refund requests dismissed by BC tribunal | CTV News – CTV News Vancouver

Multiple travellers seeking refunds for trips cancelled because of the COVID-19 pandemic recently had their complaints dismissed by a B.C. tribunal.
The decisions, posted Friday by the province’s Civil Resolution Tribunal, stemmed from complaints claiming refunds should have been received, but weren’t.
In one complaint, two travellers from Prince George booked a week-long trip to the Sunshine Coast costing more than $6,000. The pair was scheduled to leave on May 30, and public health orders preventing travel between designated regions in the province were scheduled to lift on May 25. 
However, those travel rules were extended through mid-June as B.C. rolled out its restart plan. 
Travellers Warner Adam and Sandra Isaac argued they should be entitled to a full refund, but asked for $5,000, which is the tribunal’s limit for small claims cases.
Holiday Homes Rental International, which rented out the property through VRBO, "said their cancellation policy clearly addressed the COVID-19 pandemic and said there were no refunds unless a specified exception applied." Those two exceptions were if the property was rebooked during the scheduled stay and if "a government order prevented travel from the Lower Mainland to the Sunshine Coast."
But the health orders in place at the time technically permitted trips between the Sunshine Coast and the Lower Mainland, because they were in the same designated travel area. As a result, the accommodation’s exception didn’t apply to restrictions prohibiting travel from Prince George to the Sunshine Coast, and tribunal member Shelley Lopez wrote in her decision Adam inquired about and knew the refund policy.
Adam, not knowing the travel restrictions would be extended, signed a contract with Holiday Homes Rental International, acknowledging the refund policy.
"While I accept the applicants could not travel from Prince George given the (public health order), that does not mean HHRI must provide a refund," Lopez wrote.
"Their contract and HHRI’s later offer expressly addressed the COVID-19 pandemic and the limited circumstances under which it would provide a refund."
Their complaint was dismissed.
Another refund request that was recently dismissed by the CRT included return tickets for a flight from Vancouver to Auckland, New Zealand for March 2020. Simon Knight bought the tickets in January of that year, the tribunal heard.
On Feb. 12, Knight cancelled the trip because of the pandemic and ultimately received travel credit. However, Air Canada’s COVID-19 refund policy changed on June 10, so he requested a full refund instead.
According to tribunal member Eric Regehr’s decision, Air Canada "confirmed in an email the same day that he was entitled to the refund, which would be ‘credited to the original form of payment.’"
The problem, Knight claimed, is that Air Canada issued the refund to an expired credit card and he never received the money. As a result, he requested just over $2,800 for the cost of the flight.
"Mr. Knight’s primary argument is that he has no way to obtain the refund from his old credit card provider because at the end of every calendar year he shreds ‘anything not needed,’ including all credit card statements," Regehr wrote in his decision.
"He says he does not know the full card number, has no statements, and has no way of even finding out the credit card provider’s telephone number."
Regehr determined, however, that Air Canada "undisputedly refunded the money to an account to Mr. Knight’s credit" and dismissed his claim.
"I am not persuaded that the refund is lost to Mr. Knight simply because he cancelled the credit card. I find it more likely than not that Mr. Knight either remembers or has some way of finding out what institution issued the (credit card)," Regehr wrote.
"I find it would be relatively easy for Mr. Knight to obtain copies of his records (including statements) and determine how to access the refunded funds … I find that with reasonable diligence, he could obtain those records."
Prince Charles and his wife, Camilla, are in Newfoundland and Labrador's capital today to begin a three-day Canadian tour focused on Indigenous reconciliation and climate change.

Gasoline prices are showing no signs of letting up as the average price in Canada tops $2 a litre for the first time. Natural Resources Canada says the average price across the country for regular gasoline hit $2.06 per litre on Monday for an all-time high.

Ontario’s four main party leaders were relatively civil as they spared at Monday night’s televised election debate in Toronto.

The Ukrainian government says Russia has shelled more than 1,000 schools, destroying 95. Intentionally attacking schools and other civilian infrastructure is a war crime. Experts say wide-scale wreckage can be used as evidence of Russian intent, and to refute claims that schools were simply collateral damage.

A match made in marketing heaven between Tim Hortons and Justin Bieber is back with a new French vanilla-flavoured chilled coffee. Biebs Brew is the pop star's rendition of the coffee chain's cold brew coffee launched last year.

Pierre Poilievre is denouncing the 'white replacement theory' believed to be a motive for a mass shooting in Buffalo, N.Y., as 'ugly and disgusting hate-mongering.'

The rising cost of living is worrying Canadians and defining the Ontario election as prices go up on everything from groceries to gas.

The white gunman accused of massacring 10 Black people at a Buffalo supermarket wrote as far back as November about staging a livestreamed attack on African Americans, practiced shooting from his car and travelled hours from his home in March to scout out the store, according to detailed diary entries he appears to have posted online.

A gunman motivated by hatred against Taiwan chained shut the doors of a California church and hid firebombs before shooting at a gathering of mostly elderly Taiwanese parishioners, killing a man who tackled him, authorities said.

Victoria police say they arrested six youths on Friday night and two on Saturday amid a crackdown in the city's downtown core.

One of Canada's most successful Second World War flying aces, James "Stocky" Edwards of Comox, B.C., has died at the age of 100.

The City of Nanaimo is warning residents to be on the lookout after a mother bear and her two cubs were reported in two recent sightings.

Calgary police said in a statement issued Monday they have identified a suspect wanted in an incident that resulted in the death of a Calgary mother of five.

Johnny Gaudreau and Matthew Tkachuk weren't even born the last time the Calgary Flames and Edmonton Oilers met in the Stanley Cup Playoffs, but they still understand how much the Battle of Alberta means to fans of both teams.

Kids at St. Alphonsus elementary and junior high won't be able to continue in the school's long standing Italian language and culture program in September.

The Alberta man accused of first-degree murder in the deaths of a 24-year-old woman and her 16-month-old child is due in court on Monday.

Community members and councillors weighed in on a newly proposed safety and well-being plan crafted by administration to make Edmonton the safest city in Canada by the end of the decade.

Officers performed a vehicle takedown in northeast Edmonton Monday afternoon to end a "short" police chase.

Ontario’s four main party leaders were relatively civil as they spared at Monday night’s televised election debate in Toronto.

Progressive Conservative Leader Doug Ford faced a barrage of attacks from the other three major party leaders in the Ontario election debate Monday.

An Ontario landlord who says he's exhausted his savings and credit after his tenants allegedly stopped paying rent six months ago is frustrated he has no power to evict them.

Who are Quebec's English-speakers in 2022, anyway? A new study shows they're young, extremely ethnically diverse — and are struggling in the workforce, with higher unemployment and lower income than French-speakers.

As moving season approaches, the ongoing housing crisis is on the minds of many Montrealers seeking a new place to live.

Classes at Royal West Academy in Montreal West have been cancelled due to a small fire on campus.

Sex workers are raising concerns about a proposed law aimed at cracking down on human traffickers who use short-term rentals, saying the move could make things less safe for them.

Some busy beavers have been taking a toll on a Winnipeg neighbourhood's tree canopy, prompting a group of residents to work with the city to save the trees.

With the heavy rain Winnipeg has received, many homeowners are finding cracks in their foundations undetected during the previous two years of drought.

The rising cost of fuel is complicating the nearly month-long search for a missing Saskatchewan boy continues.

Saskatoon intensive care physician Dr. Hassan Masri says he has taken a leadership role in Ontario.

Saskatoon Police Service says all of the 189 contact interviews conducted by its officers last year complied with policy.

Regina Mayor Sandra Masters met with Prime Minister Justin Trudeau in Ottawa on Monday to discuss a number of topics including ongoing infrastructure projects and social initiatives.

Saskatoon intensive care physician Dr. Hassan Masri says he has taken a leadership role in Ontario.

The wind blowing against the uprights was the only action at Griffths Field in Saskatoon Monday morning as the league enters day two of the work stoppage.

The RCMP's treatment of their tactical team in the days following the April 2020 mass shooting in Nova Scotia was characterized as "absolutely disgusting" Monday during testimony before the public inquiry examining the killings.

The mother of an Indigenous woman shot by New Brunswick police in 2020 told a coroner's inquest Monday that less than two hours after she was awakened by an officer seeking her daughter's address to check on her safety, police returned with news that her daughter had been killed.

The emergency department at the Glace Bay Hospital has been closed since July of 2021, and it’s unclear when it will reopen.

A growing list of municipal politicians are hoping to influence your choice in the upcoming provincial election.

Ontario’s four main party leaders were relatively civil as they spared at Monday night’s televised election debate in Toronto.

“He did not have a bad bone in his body.” That’s what Gaetano Pelliteri said Monday in a letter to CTV News about his best friend, Zachary Hartman, 27, who passed away over the weekend.

After a fire in a nearby business closed the shop, Sudbury’s Positive Inception officially reopened Monday.

Mine Mill Unifor Local 598 says staff at some of the area's long-term care facilities and nursing homes may have been exposed to cytotoxins.

An Ontario landlord who says he's exhausted his savings and credit after his tenants allegedly stopped paying rent six months ago is frustrated he has no power to evict them.

The Waterloo Regional Police Service has released the name of a man they say could have information on the suspicious death of an eight-year-old boy in Cambridge.

Police are looking for a driver involved in a hit and run collision in Kitchener that sent a cyclist to hospital with serious injuries.

The Kitchener Rangers' playoff run came to end over the weekend and the team is reflecting on their up-and-down OHL season.

CTV News Programs
Local News
© 2022 All rights reserved. Use of this Website assumes acceptance of Terms & Conditions and Privacy Policy


Leave a Reply

Your email address will not be published. Required fields are marked *